Laser Engraved Pendants

Ready to ship in 3-5 business days

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Shipping Policy

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Shipping Policy

Order Processing Time
All orders are processed within [3–5 business days].(Except for orders stated as back orders). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: [3–5 business days]

Express Shipping: [1–2 business days]

Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Locations
We currently ship to [All countries].

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to [24–48 hours] to update.

Customs, Duties, and Taxes
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer and are not included in the shipping cost.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at [customer-care@yoartisan.com] within [3 days] of delivery so we can assist you.

Contact Us
For any shipping-related questions, contact us at [customer-care@yoartisan.com].

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Refund Policy

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, comics or magazines cannot be returned.

Additional non-returnable items:

Handcrafted memorabilia

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {customer-care@yoartisan.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {customer-care@yoartisan.com} and send your item to: {1761 Regency Way #A Chula Vista CA, 91911}.

Shipping returns
To return your product, you should mail your product to: {1761 Regency Way #A Chula Vista CA, 91911}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.